Resolved -
The incident has been resolved. All systems are functioning normally and no further issues have been observed. Thank you for your patience.
May 22, 08:14 PDT
Monitoring -
Customers confirmed that the Zenoti application is working as expected as of 7:45 AM PDT.
May 22, 07:51 PDT
Identified -
The issue resolved while triaging/ we were not able to reproduce the Employee Checkin and Schedules issues as of 7:25 AM PDT.
May 22, 07:48 PDT
Update -
We are continuing to investigate this issue and will provide an update as soon as possible.
May 22, 07:34 PDT
Update -
We are continuing to investigate this issue and will provide an update as soon as possible.
May 22, 07:18 PDT
Update -
We are continuing to investigate this issue and will provide an update as soon as possible.
May 22, 07:00 PDT
Investigating -
We are seeing intermittent issues for customers hosted on Zenoti-AMRS19. Few scenarios like Employee Checkin and schedules related to Appointment book are not working as expected for our customers hosted on this POD. Our team is actively investigating the issue and we will provide updates as soon as more information becomes available.
May 22, 06:45 PDT