MIDE01- Login Issues
Update - A fix has been implemented, and the reports functionality is restored. we are monitoring the results.
Mar 11, 2026 - 01:05 PDT
Update - While most of the application components are working fine, we are observing some issues with the reports functionality. Our team is working on a fix to restore it.
Mar 11, 2026 - 00:53 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 05, 2026 - 01:07 PST
Update - We continue to work on restoring all affected services. Further updates will be shared as soon as new information becomes available or once a fix has been implemented. Thank you for your patience and understanding.
Mar 04, 2026 - 10:32 PST
Update - We continue to work on restoring all affected services. Further updates will be shared as soon as new information becomes available or once a fix has been implemented. Thank you for your patience and understanding.

For the latest updates from the cloud provider, please refer to the status page: https://health.aws.amazon.com/health/status
Mar 04, 2026 - 07:24 PST
Update - We continue to work on restoring all affected services. Further updates will be shared as soon as new information becomes available or once a fix has been implemented. Thank you for your patience and understanding.

For the latest updates from the cloud provider, please refer to the status page: https://health.aws.amazon.com/health/status
Mar 04, 2026 - 01:02 PST
Update - We continue to work on restoring all affected services. Further updates will be shared as soon as new information becomes available or once a fix has been implemented. Thank you for your patience and understanding.

For the latest updates from the cloud provider, please refer to the status page: https://health.aws.amazon.com/health/status
Mar 03, 2026 - 22:04 PST
Update - Few EC2 instances are responding intermittently, while Redis, DynamoDB, and DocumentDB are returning 504 errors. These services are critical for the Zenoti application to function normally. Our team is actively working to restore all affected services. We will share further updates as soon as we receive new information or once a fix has been implemented. Thank you for your patience and understanding.

Link to the Cloud provider status page is: https://health.aws.amazon.com/health/status
Mar 03, 2026 - 19:34 PST
Update - We continue to wait for a fix from the Cloud provider (AWS) and are staying in close contact with their support team to ensure this is resolved as quickly as possible. We will provide updates as soon as we receive new information or when a fix has been implemented. Thank you for your patience and understanding.

Link to the Cloud provider status page is: https://health.aws.amazon.com/health/status
Mar 03, 2026 - 10:59 PST
Update - We continue to wait for a fix from the Cloud provider (AWS) and are staying in close contact with their support team to ensure this is resolved as quickly as possible. We will provide updates as soon as we receive new information or when a fix has been implemented. Thank you for your patience and understanding. We will provide another update by March 3 at 10:00 AM PST

Link to the Cloud provider status page is: https://health.aws.amazon.com/health/status
Mar 03, 2026 - 05:27 PST
Update - We continue to wait for a fix from the Cloud provider (AWS) and are staying in close contact with their support team to ensure this is resolved as quickly as possible. We will provide updates as soon as we receive new information or when a fix has been implemented. Thank you for your patience and understanding.

Link to the Cloud provider status page is: https://health.aws.amazon.com/health/status
Mar 03, 2026 - 04:51 PST
Update - We continue to wait for a fix from the Cloud provider (AWS) and are staying in close contact with their support team to ensure this is resolved as quickly as possible. We will provide updates as soon as we receive new information or when a fix has been implemented. Thank you for your patience and understanding.

Link to the Cloud provider status page is: https://health.aws.amazon.com/health/status
Mar 03, 2026 - 00:56 PST
Update - We continue to wait for a fix from the Cloud provider (AWS) and are staying in close contact with their support team to ensure this is resolved as quickly as possible. We will provide updates as soon as we receive new information or when a fix has been implemented. Thank you for your patience and understanding.

Link to the Cloud provider status page is: https://health.aws.amazon.com/health/status
Mar 02, 2026 - 20:44 PST
Update - We continue to wait for a fix from the Cloud provider (AWS) and are staying in close contact with their support team to ensure this is resolved as quickly as possible. We will provide updates as soon as we receive new information or when a fix has been implemented. Thank you for your patience and understanding.
Mar 02, 2026 - 15:14 PST
Update - We continue to wait for a fix from the Cloud provider (AWS) and are staying in close contact with their support team to ensure this is resolved as quickly as possible. We will provide updates as soon as we receive new information or when a fix has been implemented. Thank you for your patience and understanding.
Mar 02, 2026 - 10:07 PST
Update - We continue to wait for a fix from the Cloud provider (AWS) and are staying in close contact with their support team to ensure this is resolved as quickly as possible. We will provide updates as soon as we receive new information or when a fix has been implemented. Thank you for your patience and understanding.
Mar 02, 2026 - 09:13 PST
Update - We continue to wait for a fix from the Cloud provider (AWS) and are staying in close contact with their support team to ensure this is resolved as quickly as possible. We will provide updates as soon as we receive new information or when a fix has been implemented. Thank you for your patience and understanding.
Mar 02, 2026 - 07:46 PST
Update - We continue to wait for a fix from the Cloud provider (AWS) and are staying in close contact with their support team to ensure this is resolved as quickly as possible. We will provide updates as soon as we receive new information or when a fix has been implemented. Thank you for your patience and understanding.
Mar 02, 2026 - 05:59 PST
Update - We are currently waiting for a fix from the Cloud provider (AWS) and are staying in close contact with their support team to ensure this is resolved as quickly as possible. We will provide updates as soon as we receive new information or when a fix has been implemented. Thank you for your patience and understanding.
Mar 02, 2026 - 03:45 PST
Update - We are currently waiting for a fix from the Cloud provider (AWS) and are staying in close contact with their support team to ensure this is resolved as quickly as possible. We will provide updates as soon as we receive new information or when a fix has been implemented. Thank you for your patience and understanding.
Mar 02, 2026 - 01:45 PST
Update - We are currently experiencing application accessibility issues with the evolving power situation in the region where the cloud provider (AWS) data center is hosted. We will provide updates as soon as we receive new information or when a fix has been implemented. Thank you for your patience and understanding.
Mar 02, 2026 - 00:51 PST
Update - We are currently waiting for a fix from the Cloud provider (AWS) and are staying in close contact with their support team to ensure this is resolved as quickly as possible. We will provide updates as soon as we receive new information or when a fix has been implemented. Thank you for your patience and understanding.
Mar 01, 2026 - 21:54 PST
Identified - All the services other than reports are up and running fine. Few Core and Analytics reports for MIDE01 POD might be stale. We have been working with our cloud service provider (AWS) to resolve the same.

Thanks for your patience and apologies for the inconvenience.
Mar 01, 2026 - 08:39 PST
Investigating - We are currently experiencing an issue with the Core and Analytics reports for MIDE01 POD. All other application workflows are operating as expected. Our team is actively investigating the issue, and we will provide updates as soon as more information becomes available.
Mar 01, 2026 - 08:23 PST
Uptime over the past 90 days. View historical uptime.
Zenoti-ASIA01 Operational
90 days ago
100.0 % uptime
Today
Zenoti-ASIA02 Operational
90 days ago
100.0 % uptime
Today
Zenoti-ASIA03 Operational
90 days ago
100.0 % uptime
Today
Zenoti-ASIA11 Operational
90 days ago
100.0 % uptime
Today
Zenoti-ASIA12 Operational
90 days ago
99.82 % uptime
Today
Zenoti-ASIA22 Operational
90 days ago
100.0 % uptime
Today
Zenoti-APAC01 Operational
90 days ago
100.0 % uptime
Today
Zenoti-EMEA01 Operational
90 days ago
100.0 % uptime
Today
Zenoti-EMEA02 Operational
90 days ago
100.0 % uptime
Today
Zenoti-EMEA03 Operational
90 days ago
100.0 % uptime
Today
Zenoti-AMRS01 Operational
90 days ago
100.0 % uptime
Today
Zenoti-AMRS02 Operational
90 days ago
99.98 % uptime
Today
Zenoti-AMRS03 Operational
90 days ago
100.0 % uptime
Today
Zenoti-AMRS04 Operational
90 days ago
100.0 % uptime
Today
Zenoti-AMRS05 Operational
90 days ago
99.98 % uptime
Today
Zenoti-AMRS06 Operational
90 days ago
100.0 % uptime
Today
Zenoti-AMRS07 Operational
90 days ago
99.92 % uptime
Today
Zenoti-AMRS08 Operational
90 days ago
100.0 % uptime
Today
Zenoti-AMRS09 Operational
90 days ago
100.0 % uptime
Today
Zenoti-AMRS10 Operational
90 days ago
100.0 % uptime
Today
Zenoti-AMRS11 Operational
90 days ago
100.0 % uptime
Today
Zenoti-AMRS12 Operational
90 days ago
100.0 % uptime
Today
Zenoti-AMRS13 Operational
90 days ago
100.0 % uptime
Today
Zenoti-AMRS14 Operational
90 days ago
100.0 % uptime
Today
Zenoti-AMRS15 Operational
90 days ago
100.0 % uptime
Today
Zenoti-AMRS17 Operational
90 days ago
100.0 % uptime
Today
Zenoti-AMRS18 Operational
90 days ago
100.0 % uptime
Today
Zenoti-AMRS19 Operational
90 days ago
100.0 % uptime
Today
Zenoti-AMRS20 Operational
90 days ago
100.0 % uptime
Today
Zenoti-AMRS21 Operational
90 days ago
100.0 % uptime
Today
Zenoti-AMRS22 Operational
90 days ago
100.0 % uptime
Today
Zenoti-CNDA01 Operational
90 days ago
99.99 % uptime
Today
Zenoti-CNDA03 Operational
90 days ago
100.0 % uptime
Today
Zenoti-EURO01 Operational
90 days ago
100.0 % uptime
Today
Zenoti-EURO02 Operational
90 days ago
100.0 % uptime
Today
Zenoti-MIDE01 Operational
90 days ago
96.66 % uptime
Today
Stage sites Operational
90 days ago
100.0 % uptime
Today
ZPay_US Operational
90 days ago
100.0 % uptime
Today
ZPay_AUS Operational
90 days ago
100.0 % uptime
Today
ZPay_UK Operational
90 days ago
100.0 % uptime
Today
ZPay_CA Operational
90 days ago
100.0 % uptime
Today
Zpay (Stripe) _ US Operational
90 days ago
100.0 % uptime
Today
Zenoti University Operational
90 days ago
100.0 % uptime
Today
HyperConnect Operational
90 days ago
100.0 % uptime
Today
MyZen Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

AMRS01 POD Maintenance Mar 26, 2026 22:30 - Mar 27, 2026 03:30 PDT

Summary:
We will be performing a planned maintenance activity for all the customers hosted on AMRS01 as part of our infrastructure enhancements.

Schedule:
Start Time: 26th March 2026, 22:30 PDT
End Time: 27th March 2026, 3:30 PDT

Impact:
During this window, customers hosted on AMRS01 will not be able to access the application.

Next Steps:
A reminder communication will be shared with all impacted customers ahead of the migration.
This status page will be updated regularly with progress during the maintenance window.

Post maintenance, you may need to change the bookmarks to Zenoti application, if you have any.
Posted on Mar 25, 2026 - 09:18 PDT

AMRS10 POD Maintenance Mar 30, 2026 22:30 - Mar 31, 2026 03:30 PDT

Summary:
We will be performing a planned maintenance activity for all the customers hosted on AMRS10 as part of our infrastructure enhancements.

Schedule:
Start Time: 30th March 2026, 22:30 PDT
End Time: 31st March 2026, 3:30 PDT

Impact:
During this window, customers hosted on AMRS10 will not be able to access the application.

Next Steps:
A reminder communication will be shared with all impacted customers ahead of the migration.
This status page will be updated regularly with progress during the maintenance window.

Post maintenance, you may need to change the bookmarks to Zenoti application, if you have any.
Posted on Mar 25, 2026 - 09:34 PDT
Mar 25, 2026
EMEA03 POD Maintenance
Completed - This Maintenance activity is rescheduled to April 08 .
Mar 25, 09:16 PDT
Scheduled - We will be performing a planned maintenance activity for all the customers hosted on EMEA03 as part of our infrastructure enhancements.

Schedule:
Start Time: 26th March 2026, 22:30 UTC
End Time: 27th March 2026, 04:30 UTC

Impact:
During this window, customers hosted on EMEA03 will not be able to access the application.

Next Steps:
A reminder communication will be shared with all impacted customers ahead of the migration.
This status page will be updated regularly with progress during the maintenance window.

Post maintenance, you may need to change the bookmarks to Zenoti application, if you have any.
Mar 20, 03:10 PDT
Mar 24, 2026
CANCELLED - AMRS01 POD Maintenance
Completed - CANCELLED : Due to unforseen circumstances, we had to cancel this maintenance. Further communication on the next date will be communicated accordingly.
Mar 24, 22:58 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 22:30 PDT
Scheduled - Summary:
We will be performing a planned maintenance activity for all the customers hosted on AMRS01 as part of our infrastructure enhancements.

Schedule:
Start Time: 24th March 2026, 22:30 PDT
End Time: 25th March 2026, 3:30 PDT

Impact:
During this window, customers hosted on AMRS01 will not be able to access the application.

Next Steps:
A reminder communication will be shared with all impacted customers ahead of the migration.
This status page will be updated regularly with progress during the maintenance window.

Post maintenance, you may need to change the bookmarks to Zenoti application, if you have any.
Mar 20, 02:57 PDT
Mar 23, 2026
AMRS13 - Delay in data refresh for core and analytics reports
Resolved - This incident has been resolved. All the Core and Analytics reports are reflecting latest data.
Mar 23, 10:04 PDT
Update - Replication latency has been resolved, with data replication now fully operational. However, a specific table issue persists, which may cause temporary discrepancies in Core and Analytics reports. Our team has identified the root cause and is actively implementing a fix, with resolution expected within 24 hours; we will provide updates as more information becomes available.
All other services are operating normally. Thank you for your patience.
Mar 22, 04:38 PDT
Identified - The issue has been identified and a fix is being implemented.
Mar 21, 10:57 PDT
Investigating - We are currently experiencing a latency in the data replication for our Core and Analytics reports. This is delaying the update of the data in the reports for the customers hosted on AMRS13. All other application workflows are operating as expected.

Our team is actively investigating the issue, and we will provide updates as soon as more information becomes available.
Mar 21, 04:34 PDT
AMRS13 POD Maintenance
Completed - The issue with the webstores is also resolved now. All the operations are back to normal.
Mar 23, 06:10 PDT
Update - We have identified an issue with some of the webstore's not loading post the maintenance activity. Our team is actively working on resolving this. We'll provide another update once the issue is fixed.
Mar 23, 05:32 PDT
Verifying - Verification is currently underway for the maintenance items.
Mar 23, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 22:30 PDT
Scheduled - Summary:
We will be performing a planned maintenance activity for all the customers hosted on AMRS13 as part of our infrastructure enhancements.

Schedule:
Start Time: 22nd March 2026, 22:30 PDT
End Time: 23rd March 2026, 3:30 PDT

Impact:
During this window, customers hosted on AMRS13 will not be able to access the application.

Next Steps:
A reminder communication will be shared with all impacted customers ahead of the migration.
This status page will be updated regularly with progress during the maintenance window.

Post maintenance, you may need to change the bookmarks to Zenoti application, if you have any.
Mar 17, 05:48 PDT
Mar 22, 2026
Zenoti Application Outage -ASIA12
Resolved - All services have been fully restored. Core reports and analytics are now displaying the latest data, and response times are back to normal.
We appreciate your patience throughout this recovery. If you notice any lingering issues, please reach out to our support team.
Mar 22, 23:12 PDT
Update - Core reports are now showing the latest data. Analytics dashboards may still display stale data as the recovery process continues.
Our team is working to restore full data freshness across all analytics. We'll provide another update once analytics are fully up to date.
Thank you for your continued patience.
Mar 22, 04:43 PDT
Monitoring - Primary services have been restored and are operational. Users may experience slower than usual response times as full recovery is underway. Additionally, some reports and analytics may display stale data until the recovery process is complete.

Our team is actively working to bring all systems to full capacity. We'll provide another update once everything is fully restored.
Thank you for your patience.
Mar 21, 00:47 PDT
Update - We are continuing to investigate this issue.
Mar 20, 22:10 PDT
Update - We are continuing to investigate this issue.
Mar 20, 21:31 PDT
Investigating - We are observing a higher-than-normal response time on our monitoring systems for Zenoti-ASIA12, which may be causing the application to not respond or respond slowly. We are investigating the cause and will provide an update as soon as possible.
Mar 20, 20:21 PDT
Intermittent issues in Zenoti Application
Resolved - This incident has been resolved.
Mar 22, 18:37 PDT
Monitoring - We have deployed a fix to the issue and the application is working now. Our team is monitoring the situation closely.
Mar 22, 16:34 PDT
Update - We are continuing to investigate this issue.
Mar 22, 15:34 PDT
Investigating - We are seeing intermittent issues for customers hosted on Zenoti-AMRS02, Zenoti-AMRS09 and Zenoti-AMRS14. Our team is actively investigating the issue, and we will provide updates as soon as more information becomes available.
Mar 22, 14:30 PDT
Mar 21, 2026
Mar 20, 2026
Intermittent Guest Search Issues
Resolved - This incident has been resolved.
Mar 20, 06:23 PDT
Monitoring - The issue has been fixed now and the team is monitoring the system for stability.
Mar 20, 06:09 PDT
Investigating - We are investigating an issue with the Guest Search functionality of the application which may be causing the guest search to not respond intermittently. All the other Zenoti application functions are working fine at this moment.

Our teams are actively working on identifying the problem.
Mar 20, 05:59 PDT
Mar 19, 2026
Zenoti Application Slowness- EURO01
Resolved - This incident has been resolved.
Mar 19, 07:09 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 19, 07:00 PDT
Investigating - We are observing a higher-than-normal response time on our monitoring systems for Zenoti-EURO01, which may be causing the application to not respond or respond slowly. We are investigating the cause and will provide an update as soon as possible.
Mar 19, 06:23 PDT
Mar 18, 2026

No incidents reported.

Mar 17, 2026
AMRS09 POD Maintenance
Completed - The scheduled maintenance has been completed.
Mar 17, 04:51 PDT
Verifying - Verification is currently underway for the maintenance items.
Mar 17, 03:27 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 22:30 PDT
Scheduled - Summary:
We will be performing a planned maintenance activity for all the customers hosted on AMRS09 as part of our infrastructure enhancements.

Schedule:
Start Time: 16th March 2026, 22:30 PDT
End Time: 17th March 2026, 3:30 PDT

Impact:
During this window, customers hosted on AMRS09 will not be able to access the application.

Next Steps:
A reminder communication will be shared with all impacted customers ahead of the migration.
This status page will be updated regularly with progress during the maintenance window.

Post maintenance, you may need to change the bookmarks to Zenoti application, if you have any.
Mar 11, 05:09 PDT
Mar 16, 2026
Mar 15, 2026

No incidents reported.

Mar 14, 2026
Zenoti Application Slowness - AMRS11
Resolved - This incident has been resolved.
Mar 14, 10:37 PDT
Monitoring - The system has been stable and working fine since 9:40 a.m. PST and we are monitoring the results.
Mar 14, 10:22 PDT
Update - We are continuing to investigate the cause and will provide an update as soon as possible. Thank you for your patience.
Mar 14, 09:56 PDT
Investigating - We are observing a higher-than-normal response time on our monitoring systems for AMRS11, which may be causing the application to not respond or respond slowly. We are investigating the cause and will provide an update as soon as possible.
Mar 14, 09:22 PDT
Mar 13, 2026
Zenoti Application Slowness - AMRS22
Resolved - The incident has been resolved. All systems are functioning normally, and no further issues have been observed. Thank you for your patience.
Mar 13, 06:48 PDT
Monitoring - A fix has been implemented and Zenoti application is now operating as expected. We will continue to monitor performance closely and provide updates if needed
Mar 13, 06:44 PDT
Identified - The issue has been identified, and a fix is being implemented. We will provide an update as soon as more information is available. Thank you for your patience.
Mar 13, 06:31 PDT
Investigating - We are observing a higher-than-normal response time on our monitoring systems for AMRS22, which may be causing the application to not respond or respond slowly. We are investigating the cause and will provide an update as soon as possible.
Mar 13, 05:55 PDT
Mar 12, 2026
AMRS14 POD Maintenance
Completed - The scheduled maintenance has been completed.
Mar 12, 04:24 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 11, 22:30 PDT
Scheduled - Summary:
We will be performing a planned maintenance activity for all the customers hosted on AMRS14 as part of our infrastructure enhancements.

Schedule:
Start Time: 11th March 2026, 22:30 PDT
End Time: 12th March 2026, 3:30 PDT

Impact:
During this window, customers hosted on AMRS14 will not be able to access the application.

Next Steps:
A reminder communication will be shared with all impacted customers ahead of the migration.
This status page will be updated regularly with progress during the maintenance window.

Post maintenance, you may need to change the bookmarks to Zenoti application, if you have any.
Mar 8, 21:10 PDT
Mar 11, 2026

Unresolved incident: MIDE01- Login Issues.

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