MIDE01- Login Issues
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 05, 2026 - 01:07 PST
Update - We continue to work on restoring all affected services. Further updates will be shared as soon as new information becomes available or once a fix has been implemented. Thank you for your patience and understanding.
Mar 04, 2026 - 10:32 PST
Update - We continue to work on restoring all affected services. Further updates will be shared as soon as new information becomes available or once a fix has been implemented. Thank you for your patience and understanding.

For the latest updates from the cloud provider, please refer to the status page: https://health.aws.amazon.com/health/status
Mar 04, 2026 - 07:24 PST
Update - We continue to work on restoring all affected services. Further updates will be shared as soon as new information becomes available or once a fix has been implemented. Thank you for your patience and understanding.

For the latest updates from the cloud provider, please refer to the status page: https://health.aws.amazon.com/health/status
Mar 04, 2026 - 01:02 PST
Update - We continue to work on restoring all affected services. Further updates will be shared as soon as new information becomes available or once a fix has been implemented. Thank you for your patience and understanding.

For the latest updates from the cloud provider, please refer to the status page: https://health.aws.amazon.com/health/status
Mar 03, 2026 - 22:04 PST
Update - Few EC2 instances are responding intermittently, while Redis, DynamoDB, and DocumentDB are returning 504 errors. These services are critical for the Zenoti application to function normally. Our team is actively working to restore all affected services. We will share further updates as soon as we receive new information or once a fix has been implemented. Thank you for your patience and understanding.

Link to the Cloud provider status page is: https://health.aws.amazon.com/health/status
Mar 03, 2026 - 19:34 PST
Update - We continue to wait for a fix from the Cloud provider (AWS) and are staying in close contact with their support team to ensure this is resolved as quickly as possible. We will provide updates as soon as we receive new information or when a fix has been implemented. Thank you for your patience and understanding.

Link to the Cloud provider status page is: https://health.aws.amazon.com/health/status
Mar 03, 2026 - 10:59 PST
Update - We continue to wait for a fix from the Cloud provider (AWS) and are staying in close contact with their support team to ensure this is resolved as quickly as possible. We will provide updates as soon as we receive new information or when a fix has been implemented. Thank you for your patience and understanding. We will provide another update by March 3 at 10:00 AM PST

Link to the Cloud provider status page is: https://health.aws.amazon.com/health/status
Mar 03, 2026 - 05:27 PST
Update - We continue to wait for a fix from the Cloud provider (AWS) and are staying in close contact with their support team to ensure this is resolved as quickly as possible. We will provide updates as soon as we receive new information or when a fix has been implemented. Thank you for your patience and understanding.

Link to the Cloud provider status page is: https://health.aws.amazon.com/health/status
Mar 03, 2026 - 04:51 PST
Update - We continue to wait for a fix from the Cloud provider (AWS) and are staying in close contact with their support team to ensure this is resolved as quickly as possible. We will provide updates as soon as we receive new information or when a fix has been implemented. Thank you for your patience and understanding.

Link to the Cloud provider status page is: https://health.aws.amazon.com/health/status
Mar 03, 2026 - 00:56 PST
Update - We continue to wait for a fix from the Cloud provider (AWS) and are staying in close contact with their support team to ensure this is resolved as quickly as possible. We will provide updates as soon as we receive new information or when a fix has been implemented. Thank you for your patience and understanding.

Link to the Cloud provider status page is: https://health.aws.amazon.com/health/status
Mar 02, 2026 - 20:44 PST
Update - We continue to wait for a fix from the Cloud provider (AWS) and are staying in close contact with their support team to ensure this is resolved as quickly as possible. We will provide updates as soon as we receive new information or when a fix has been implemented. Thank you for your patience and understanding.
Mar 02, 2026 - 15:14 PST
Update - We continue to wait for a fix from the Cloud provider (AWS) and are staying in close contact with their support team to ensure this is resolved as quickly as possible. We will provide updates as soon as we receive new information or when a fix has been implemented. Thank you for your patience and understanding.
Mar 02, 2026 - 10:07 PST
Update - We continue to wait for a fix from the Cloud provider (AWS) and are staying in close contact with their support team to ensure this is resolved as quickly as possible. We will provide updates as soon as we receive new information or when a fix has been implemented. Thank you for your patience and understanding.
Mar 02, 2026 - 09:13 PST
Update - We continue to wait for a fix from the Cloud provider (AWS) and are staying in close contact with their support team to ensure this is resolved as quickly as possible. We will provide updates as soon as we receive new information or when a fix has been implemented. Thank you for your patience and understanding.
Mar 02, 2026 - 07:46 PST
Update - We continue to wait for a fix from the Cloud provider (AWS) and are staying in close contact with their support team to ensure this is resolved as quickly as possible. We will provide updates as soon as we receive new information or when a fix has been implemented. Thank you for your patience and understanding.
Mar 02, 2026 - 05:59 PST
Update - We are currently waiting for a fix from the Cloud provider (AWS) and are staying in close contact with their support team to ensure this is resolved as quickly as possible. We will provide updates as soon as we receive new information or when a fix has been implemented. Thank you for your patience and understanding.
Mar 02, 2026 - 03:45 PST
Update - We are currently waiting for a fix from the Cloud provider (AWS) and are staying in close contact with their support team to ensure this is resolved as quickly as possible. We will provide updates as soon as we receive new information or when a fix has been implemented. Thank you for your patience and understanding.
Mar 02, 2026 - 01:45 PST
Update - We are currently experiencing application accessibility issues with the evolving power situation in the region where the cloud provider (AWS) data center is hosted. We will provide updates as soon as we receive new information or when a fix has been implemented. Thank you for your patience and understanding.
Mar 02, 2026 - 00:51 PST
Update - We are currently waiting for a fix from the Cloud provider (AWS) and are staying in close contact with their support team to ensure this is resolved as quickly as possible. We will provide updates as soon as we receive new information or when a fix has been implemented. Thank you for your patience and understanding.
Mar 01, 2026 - 21:54 PST
Identified - All the services other than reports are up and running fine. Few Core and Analytics reports for MIDE01 POD might be stale. We have been working with our cloud service provider (AWS) to resolve the same.

Thanks for your patience and apologies for the inconvenience.
Mar 01, 2026 - 08:39 PST
Investigating - We are currently experiencing an issue with the Core and Analytics reports for MIDE01 POD. All other application workflows are operating as expected. Our team is actively investigating the issue, and we will provide updates as soon as more information becomes available.
Mar 01, 2026 - 08:23 PST
External ACH Processing Delay Impacting Zenoti Integrated Payroll (ZIP)
Monitoring - We’re reaching out to proactively inform you of an external issue that may impact the timing of certain payroll and tax payment settlements processed through Zenoti Integrated Payroll (ZIP).
Overnight, the Federal Reserve reported delays in processing and delivering ACH payment files through FedACH.

As of 7:30am ET, the Federal Reserve confirmed that ACH credits and debits have been delivered to receiving banks. This delivery occurred approximately 8 hours later than the normal processing window.

Impact to ZIP Customers:
Delayed settlement of payroll direct deposits and tax payments
Deposits may post later than expected
Delays in return files, which may impact confirmation of failed debits

What to Expect:
Although ACH files have now been delivered, the timing of deposit posting and fund availability depends on each receiving bank’s internal processing schedule. Some banks may already reflect payments, while others may not show them until later today.

This issue originated with the Federal Reserve’s FedACH system and had nationwide impact across financial institutions. Zenoti is actively monitoring the situation, but we are unable to expedite deposits affected by this delay. Payments will reflect as each receiving bank completes its processing.
For updates, you may monitor:

Federal Reserve FedACH Status: https://frbservices.org/app/status/outage.do?oId=145787
Mar 03, 2026 - 08:33 PST
Uptime over the past 90 days. View historical uptime.
Zenoti-ASIA01 Operational
90 days ago
100.0 % uptime
Today
Zenoti-ASIA02 Operational
90 days ago
100.0 % uptime
Today
Zenoti-ASIA03 Operational
90 days ago
100.0 % uptime
Today
Zenoti-ASIA11 Operational
90 days ago
100.0 % uptime
Today
Zenoti-ASIA12 Operational
90 days ago
99.99 % uptime
Today
Zenoti-ASIA22 Operational
90 days ago
100.0 % uptime
Today
Zenoti-APAC01 Operational
90 days ago
100.0 % uptime
Today
Zenoti-EMEA01 Operational
90 days ago
100.0 % uptime
Today
Zenoti-EMEA02 Operational
90 days ago
99.99 % uptime
Today
Zenoti-EMEA03 Operational
90 days ago
100.0 % uptime
Today
Zenoti-AMRS01 Operational
90 days ago
100.0 % uptime
Today
Zenoti-AMRS02 Operational
90 days ago
100.0 % uptime
Today
Zenoti-AMRS03 Operational
90 days ago
100.0 % uptime
Today
Zenoti-AMRS04 Operational
90 days ago
100.0 % uptime
Today
Zenoti-AMRS05 Operational
90 days ago
99.98 % uptime
Today
Zenoti-AMRS06 Operational
90 days ago
99.99 % uptime
Today
Zenoti-AMRS07 Operational
90 days ago
99.92 % uptime
Today
Zenoti-AMRS08 Operational
90 days ago
100.0 % uptime
Today
Zenoti-AMRS09 Operational
90 days ago
100.0 % uptime
Today
Zenoti-AMRS10 Operational
90 days ago
100.0 % uptime
Today
Zenoti-AMRS11 Operational
90 days ago
100.0 % uptime
Today
Zenoti-AMRS12 Operational
90 days ago
99.99 % uptime
Today
Zenoti-AMRS13 Operational
90 days ago
100.0 % uptime
Today
Zenoti-AMRS14 Operational
90 days ago
100.0 % uptime
Today
Zenoti-AMRS15 Operational
90 days ago
100.0 % uptime
Today
Zenoti-AMRS17 Operational
90 days ago
100.0 % uptime
Today
Zenoti-AMRS18 Operational
90 days ago
100.0 % uptime
Today
Zenoti-AMRS19 Operational
90 days ago
100.0 % uptime
Today
Zenoti-AMRS20 Operational
90 days ago
100.0 % uptime
Today
Zenoti-AMRS21 Operational
90 days ago
100.0 % uptime
Today
Zenoti-AMRS22 Operational
90 days ago
100.0 % uptime
Today
Zenoti-CNDA01 Operational
90 days ago
99.98 % uptime
Today
Zenoti-CNDA03 Operational
90 days ago
100.0 % uptime
Today
Zenoti-EURO01 Operational
90 days ago
100.0 % uptime
Today
Zenoti-EURO02 Operational
90 days ago
100.0 % uptime
Today
Zenoti-MIDE01 Operational
90 days ago
96.66 % uptime
Today
Stage sites Operational
90 days ago
100.0 % uptime
Today
ZPay_US Operational
90 days ago
100.0 % uptime
Today
ZPay_AUS Operational
90 days ago
100.0 % uptime
Today
ZPay_UK Operational
90 days ago
100.0 % uptime
Today
ZPay_CA Operational
90 days ago
100.0 % uptime
Today
Zpay (Stripe) _ US Operational
90 days ago
100.0 % uptime
Today
Zenoti University Operational
90 days ago
100.0 % uptime
Today
HyperConnect Operational
90 days ago
100.0 % uptime
Today
MyZen Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Mar 5, 2026
Facing intermittent errors
Resolved - This incident has been resolved.
Mar 5, 01:57 PST
Investigating - We are facing intermittent errors spike on EURO01. Customers hosted on this POD might see some issues intermittently. Our team is looking into the issue.
Mar 5, 01:40 PST
Mar 4, 2026
Mar 3, 2026
Zenoti Application Slowness- AMRS07
Resolved - This incident has been resolved.
Mar 3, 08:35 PST
Monitoring - The system is responding normally now. We are monitoring the performance closely.
Mar 3, 08:18 PST
Investigating - We are observing a higher-than-normal response time on our monitoring systems for Zenoti-AMRS07, which may be causing the application to not respond or respond slowly. We are investigating the cause and will provide an update as soon as possible.
Mar 3, 08:00 PST
Mar 2, 2026
Mar 1, 2026
Zenoti Application Slowness - MIDE01
Resolved - We are currently awaiting a permanent fix from our cloud provider and remain in close contact with their support team to ensure a swift resolution. In the meantime, we have implemented a remedial fix on our end, and the application has been operating normally since 5:30 AM PST. All workflows are fully functional at this time. Thank you for your continued patience.
Mar 1, 07:47 PST
Update - We are continuing to monitor for any further issues.
Mar 1, 07:34 PST
Update - The system has been stable since 5:30 AM PST and all the application workflows are now operational. Our team is monitoring this closely. Thank you for the patience.
Mar 1, 07:05 PST
Monitoring - A fix has been implemented and Zenoti application is now operating as expected. We will continue to monitor performance closely and provide updates if needed.
Mar 1, 06:45 PST
Update - We are continuing to work on a fix for this issue and will provide an update as soon as more information is available.
Mar 1, 06:06 PST
Identified - The issue has been identified and a fix is being implemented. We will provide an update as soon as more information is available. Thank you for your patience.
Mar 1, 05:46 PST
Update - We are currently waiting for a fix from the Cloud provider and are staying in close contact with their support team to ensure this is resolved as quickly as possible. We will provide updates as soon as we receive new information or when a fix has been implemented. Thank you for your patience and understanding.
Mar 1, 05:30 PST
Update - We are currently experiencing an outage with our service provider (AWS), resulting in intermittent connection issues for our application. Our team is actively working with the provider to resolve the problem, and we will continue to share updates as we have them.
Mar 1, 05:09 PST
Investigating - We are observing a higher-than-normal response time on our monitoring systems for Zenoti-MIDE01, which may be causing the application to not respond or respond slowly. We are investigating the cause and will provide an update as soon as possible.
Mar 1, 04:39 PST
Feb 28, 2026

No incidents reported.

Feb 27, 2026

No incidents reported.

Feb 26, 2026
Zenoti Application Slowness- CNDA01
Resolved - The incident has been resolved. All systems are functioning normally and no further issues have been observed. Thank you for your patience.
Feb 26, 15:03 PST
Monitoring - A fix has been implemented and Zenoti application is now operating as expected. We will continue to monitor performance closely and provide updates if needed.
Feb 26, 14:47 PST
Identified - The issue has been identified and a fix is being implemented. We will provide an update as soon as more information is available. Thank you for your patience.
Feb 26, 14:27 PST
Investigating - We are observing a higher-than-normal response time on our monitoring systems for Zenoti-CNDA01, which may be causing the application to not respond or respond slowly. We are investigating the cause and will provide an update as soon as possible.
Feb 26, 14:11 PST
Feb 25, 2026

No incidents reported.

Feb 24, 2026

No incidents reported.

Feb 23, 2026
Zenoti Analytics Service (analytics04.zenoti.com) Down
Resolved - This incident has been resolved.
Feb 23, 05:09 PST
Monitoring - The service is now operational. We are continuing to monitor.
Feb 23, 05:00 PST
Update - We are continuing to investigate this issue.
Feb 23, 04:07 PST
Investigating - We are observing an issue with our analytics site analytics04.zenoti.com. We are investigating the cause and will provide an update as soon as possible
Feb 23, 03:03 PST
Feb 22, 2026

No incidents reported.

Feb 21, 2026

No incidents reported.

Feb 20, 2026
Intermittent Slowness Reports
Resolved - This incident has been resolved.
Feb 20, 12:22 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 20, 12:01 PST
Update - We are continuing to investigate this issue.
Feb 20, 11:00 PST
Update - We are continuing to investigate this issue.
Feb 20, 10:26 PST
Update - We are continuing to investigate this issue.
Feb 20, 10:13 PST
Investigating - We are investigating reports of intermittent slowness on multiple pods. The customers might see slow response from the application in between.

Our Team is actively working on identifying the root cause.
Feb 20, 09:46 PST
Feb 19, 2026
Slow Application Response on AMRS05
Resolved - This incident has been resolved.
Feb 19, 16:11 PST
Monitoring - The system is responding normally now. We are monitoring the performance closely.
Feb 19, 15:50 PST
Investigating - We are seeing unusually higher response time on our servers on AMRS05. The application may be responding slowly or not at all.

Our team is looking into the issue actively.
Feb 19, 15:34 PST
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