This incident has been resolved. Service is now fully operational.
Posted Jun 24, 2025 - 16:17 PDT
Monitoring
The fix has been implemented and the application is now performing optimally. We are continuing to monitor closely for any further issues.
Posted Jun 24, 2025 - 16:13 PDT
Update
The fix has been implemented and the team is currently validating the changes. We are closely monitoring the system for any further issues.
Posted Jun 24, 2025 - 15:45 PDT
Update
The fix is being rolled out in phases to the underlying instances of AMRS19 POD and the team is closely monitoring the systems throughout the process. We will provide an update once the patch has been deployed to all servers. We appreciate your patience.
Posted Jun 24, 2025 - 14:45 PDT
Update
The fix has been successfully tested in the lower environments and is now being applied to the AMRS19 POD. We will validate the fix after deployment and provide an update here. We apologize for the inconvenience caused by this issue.
Posted Jun 24, 2025 - 14:03 PDT
Update
The team has identified another issue related to a recent code deployment on the POD. The fix for this issue is already done and we are actively working on applying the fix. We will provide an update as soon as possible.
Posted Jun 24, 2025 - 13:34 PDT
Identified
A fix has been applied and response times are improving. We are continuing to monitor the systems closely.
Posted Jun 24, 2025 - 11:47 PDT
Investigating
We are observing a higher-than-normal response time on our monitoring systems for Zenoti-AMRS19, which may be causing the application to not respond or respond slowly. We are investigating the cause and will provide an update as soon as possible.