All Systems Operational
Zenoti-ASIA01 ? Operational
90 days ago
99.99 % uptime
Today
Zenoti-ASIA02 ? Operational
90 days ago
100.0 % uptime
Today
Zenoti-ASIA03 ? Operational
90 days ago
99.99 % uptime
Today
Zenoti-ASIA11 ? Operational
90 days ago
99.99 % uptime
Today
Zenoti-ASIA12 ? Operational
90 days ago
100.0 % uptime
Today
Zenoti-ASIA22 ? Operational
90 days ago
100.0 % uptime
Today
Zenoti-EMEA01 ? Operational
90 days ago
100.0 % uptime
Today
Zenoti-EMEA02 ? Operational
90 days ago
99.99 % uptime
Today
Zenoti-EMEA03 ? Operational
90 days ago
100.0 % uptime
Today
Zenoti-AMRS01 ? Operational
90 days ago
99.95 % uptime
Today
Zenoti-AMRS02 ? Operational
90 days ago
99.97 % uptime
Today
Zenoti-AMRS03 ? Operational
90 days ago
99.97 % uptime
Today
Zenoti-AMRS04 ? Operational
90 days ago
99.97 % uptime
Today
Zenoti-AMRS05 ? Operational
90 days ago
99.97 % uptime
Today
Zenoti-AMRS06 ? Operational
90 days ago
99.98 % uptime
Today
Zenoti-AMRS07 ? Operational
90 days ago
99.98 % uptime
Today
Zenoti-AMRS08 ? Operational
90 days ago
99.93 % uptime
Today
Zenoti-AMRS09 ? Operational
90 days ago
99.97 % uptime
Today
Zenoti-AMRS10 ? Operational
90 days ago
99.98 % uptime
Today
Zenoti-AMRS11 ? Operational
90 days ago
99.97 % uptime
Today
Zenoti-AMRS12 ? Operational
90 days ago
99.97 % uptime
Today
Zenoti-CNDA01 ? Operational
90 days ago
99.99 % uptime
Today
Stage sites ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Apr 13, 2021

No incidents reported today.

Apr 12, 2021
Resolved - This incident has been resolved.
Apr 12, 08:39 PDT
Monitoring - The issue is not being observed now. We're following up with the payment integrator to find out more details about the problem while continuing to monitor the situation.
Apr 12, 05:44 PDT
Investigating - We are investigating intermittent complaints of errors while taking Payments. Our Engineers are working to identify the issue.
Apr 12, 05:18 PDT
Apr 11, 2021

No incidents reported.

Apr 10, 2021

No incidents reported.

Apr 9, 2021

No incidents reported.

Apr 8, 2021

No incidents reported.

Apr 7, 2021
Resolved - This incident has been resolved.
Apr 7, 11:11 PDT
Monitoring - We have implemented the fix for the issue. The response time is back to normal. We're continuing to monitor the application.

Apologies for the inconvenience caused.
Apr 7, 08:43 PDT
Update - We're still working on fixing the issue. We had to stop the web traffic to fix the issue.
Apr 7, 08:17 PDT
Identified - We've identified the issue to be with Guest Forms. We're now working on remediating it.
Apr 7, 07:47 PDT
Investigating - We are observing a higher than normal response time on our monitoring systems for Zenoti-AMRS01. This may be causing the application to respond slowly.

We're investigating the cause and will provide an update as soon as possible. Apologize for any inconvenience caused.
Apr 7, 07:19 PDT
Apr 6, 2021

No incidents reported.

Apr 5, 2021

No incidents reported.

Apr 4, 2021

No incidents reported.

Apr 3, 2021

No incidents reported.

Apr 2, 2021

No incidents reported.

Apr 1, 2021

No incidents reported.

Mar 31, 2021
Completed - Verification is completed. All sites are operating as in normal conditions.
Mar 31, 19:10 PDT
Verifying - Validation is in progress.
Mar 31, 18:50 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 31, 17:31 PDT
Scheduled - One of the servers hosting sites for customers in the EMEA region will undergo system maintenance. Sites hosted on this server will experience a brief interruption lasting a few minutes on 01st April 2021 between 12:30 AM UTC and 02:00 AM UTC.
Mar 29, 00:36 PDT
Resolved - This incident has been resolved.
Mar 31, 11:42 PDT
Monitoring - We've recompiled some of the stored procedures to improve the performance. The response time is coming back to normal now. We'd keep monitoring the application.
Mar 31, 11:20 PDT
Investigating - We are observing a higher than normal response time on our monitoring systems for Zenoti-AMRS05. This may be causing the application to respond slowly.

We're investigating the cause and will provide an update as soon as possible. Apologize for any inconvenience caused.
Mar 31, 11:07 PDT
Resolved - The issue with the latency is resolved. The core financial reports now show the data from 31st March. Analytics reports would take a couple of hours to catch up.

Thanks for the patience.
Mar 31, 10:20 PDT
Monitoring - The latency should be cleared in the next 30 minutes. The core financial reports would be available after that while the analytics reports would take a couple of hours more to process the data.
Mar 31, 09:58 PDT
Identified - We've increased the number of threads for replication. This should help reduce the latency faster. Still No ETA. We will keep you posted.
Mar 31, 09:01 PDT
Update - We are continuing to investigate the issue. We don't have an ETA as of now. The next update would be in 30 minutes.
Mar 31, 08:08 PDT
Investigating - We are observing latency in replicating data from our primary database to the analytics systems. The Analytics reports would be showing old data. All the other components of the Zenoti application are working fine.

This issue only impacts our customers that are hosted on Zenoti-AMRS06. Our engineers are working on getting this resolved ASAP. We will keep you posted on the progress. Apologies for the inconvenience caused.
Mar 31, 05:02 PDT
Mar 30, 2021
Completed - Verification is completed. All sites are operating as in normal conditions.
Mar 30, 11:30 PDT
Verifying - Validation is in progress.
Mar 30, 10:50 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 30, 10:00 PDT
Scheduled - One of the servers hosting sites for customers in the ASIA region will undergo system maintenance. Sites hosted on this server will experience a brief interruption lasting a few minutes on 30th March 2021 between 10:30 PM IST and 31st March 2021 12:00 AM IST.
Mar 28, 22:10 PDT