Zenoti Status

All Systems Operational

Uptime over the past 90 days. View historical uptime.

Zenoti-ASIA01 Operational

90 days ago

99.99 % uptime

Today

Zenoti-ASIA02 Operational

90 days ago

100.0 % uptime

Today

Zenoti-ASIA03 Operational

90 days ago

99.99 % uptime

Today

Zenoti-ASIA11 Operational

90 days ago

99.99 % uptime

Today

Zenoti-ASIA12 Operational

90 days ago

100.0 % uptime

Today

Zenoti-ASIA22 Operational

90 days ago

100.0 % uptime

Today

Zenoti-EMEA01 Operational

90 days ago

100.0 % uptime

Today

Zenoti-EMEA02 Operational

90 days ago

99.99 % uptime

Today

Zenoti-EMEA03 Operational

90 days ago

100.0 % uptime

Today

Zenoti-AMRS01 Operational

90 days ago

99.95 % uptime

Today

Zenoti-AMRS02 Operational

90 days ago

99.97 % uptime

Today

Zenoti-AMRS03 Operational

90 days ago

99.97 % uptime

Today

Zenoti-AMRS04 Operational

90 days ago

99.97 % uptime

Today

Zenoti-AMRS05 Operational

90 days ago

99.97 % uptime

Today

Zenoti-AMRS06 Operational

90 days ago

99.98 % uptime

Today

Zenoti-AMRS07 Operational

90 days ago

99.98 % uptime

Today

Zenoti-AMRS08 Operational

90 days ago

99.93 % uptime

Today

Zenoti-AMRS09 Operational

90 days ago

99.97 % uptime

Today

Zenoti-AMRS10 Operational

90 days ago

99.98 % uptime

Today

Zenoti-AMRS11 Operational

90 days ago

99.97 % uptime

Today

Zenoti-AMRS12 Operational

90 days ago

99.97 % uptime

Today

Zenoti-CNDA01 Operational

90 days ago

99.99 % uptime

Today

Stage sites Operational

90 days ago

100.0 % uptime

Today

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 13, 2021

No incidents reported today.

Apr 12, 2021

EMEA Region - Intermittent Issues on the Payments Page

Resolved - This incident has been resolved.
Apr 12, 08:39 PDT

Monitoring - The issue is not being observed now. We're following up with the payment integrator to find out more details about the problem while continuing to monitor the situation.
Apr 12, 05:44 PDT

Investigating - We are investigating intermittent complaints of errors while taking Payments. Our Engineers are working to identify the issue.
Apr 12, 05:18 PDT

Apr 11, 2021

No incidents reported.

Apr 10, 2021

No incidents reported.

Apr 9, 2021

No incidents reported.

Apr 8, 2021

No incidents reported.

Apr 7, 2021

AMRS01 - Observing Slow Response Time

Resolved - This incident has been resolved.
Apr 7, 11:11 PDT

Monitoring - We have implemented the fix for the issue. The response time is back to normal. We're continuing to monitor the application.

Apologies for the inconvenience caused.
Apr 7, 08:43 PDT

Update - We're still working on fixing the issue. We had to stop the web traffic to fix the issue.
Apr 7, 08:17 PDT

Identified - We've identified the issue to be with Guest Forms. We're now working on remediating it.
Apr 7, 07:47 PDT

Investigating - We are observing a higher than normal response time on our monitoring systems for Zenoti-AMRS01. This may be causing the application to respond slowly.

We're investigating the cause and will provide an update as soon as possible. Apologize for any inconvenience caused.
Apr 7, 07:19 PDT

Apr 6, 2021

No incidents reported.

Apr 5, 2021

No incidents reported.

Apr 4, 2021

No incidents reported.

Apr 3, 2021

No incidents reported.

Apr 2, 2021

No incidents reported.

Apr 1, 2021

No incidents reported.

Mar 31, 2021

EMEA Sites - Infrastructure Maintenance

Completed - Verification is completed. All sites are operating as in normal conditions.
Mar 31, 19:10 PDT

Verifying - Validation is in progress.
Mar 31, 18:50 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 31, 17:31 PDT

Scheduled - One of the servers hosting sites for customers in the EMEA region will undergo system maintenance. Sites hosted on this server will experience a brief interruption lasting a few minutes on 01st April 2021 between 12:30 AM UTC and 02:00 AM UTC.
Mar 29, 00:36 PDT

Zenoti-AMRS05 - Application Slowness

Resolved - This incident has been resolved.
Mar 31, 11:42 PDT

Monitoring - We've recompiled some of the stored procedures to improve the performance. The response time is coming back to normal now. We'd keep monitoring the application.
Mar 31, 11:20 PDT

Investigating - We are observing a higher than normal response time on our monitoring systems for Zenoti-AMRS05. This may be causing the application to respond slowly.

We're investigating the cause and will provide an update as soon as possible. Apologize for any inconvenience caused.
Mar 31, 11:07 PDT

Zenoti-AMRS06 - Delay Data Refresh in Analytics Reports

Resolved - The issue with the latency is resolved. The core financial reports now show the data from 31st March. Analytics reports would take a couple of hours to catch up.

Thanks for the patience.
Mar 31, 10:20 PDT

Monitoring - The latency should be cleared in the next 30 minutes. The core financial reports would be available after that while the analytics reports would take a couple of hours more to process the data.
Mar 31, 09:58 PDT

Identified - We've increased the number of threads for replication. This should help reduce the latency faster. Still No ETA. We will keep you posted.
Mar 31, 09:01 PDT

Update - We are continuing to investigate the issue. We don't have an ETA as of now. The next update would be in 30 minutes.
Mar 31, 08:08 PDT

Investigating - We are observing latency in replicating data from our primary database to the analytics systems. The Analytics reports would be showing old data. All the other components of the Zenoti application are working fine.

This issue only impacts our customers that are hosted on Zenoti-AMRS06. Our engineers are working on getting this resolved ASAP. We will keep you posted on the progress. Apologies for the inconvenience caused.
Mar 31, 05:02 PDT

Mar 30, 2021

ASIA Sites - Infrastructure Maintenance

Completed - Verification is completed. All sites are operating as in normal conditions.
Mar 30, 11:30 PDT

Verifying - Validation is in progress.
Mar 30, 10:50 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 30, 10:00 PDT

Scheduled - One of the servers hosting sites for customers in the ASIA region will undergo system maintenance. Sites hosted on this server will experience a brief interruption lasting a few minutes on 30th March 2021 between 10:30 PM IST and 31st March 2021 12:00 AM IST.
Mar 28, 22:10 PDT

Related