All Systems Operational

Uptime over the past 90 days. View historical uptime.
Zenoti-ASIA01 Operational
Zenoti-ASIA02 Operational
Zenoti-ASIA03 Operational
Zenoti-ASIA11 Operational
Zenoti-ASIA12 Operational
Zenoti-ASIA22 Operational
Zenoti-APAC01 Operational
Zenoti-EMEA01 Operational
Zenoti-EMEA02 Operational
Zenoti-EMEA03 Operational
Zenoti-AMRS01 Operational
Zenoti-AMRS02 Operational
Zenoti-AMRS03 Operational
Zenoti-AMRS04 Operational
Zenoti-AMRS05 Operational
Zenoti-AMRS06 Operational
Zenoti-AMRS07 Operational
Zenoti-AMRS08 Operational
Zenoti-AMRS09 Operational
Zenoti-AMRS10 Operational
Zenoti-AMRS11 Operational
Zenoti-AMRS12 Operational
Zenoti-AMRS13 Operational
Zenoti-AMRS14 Operational
Zenoti-AMRS15 Operational
Zenoti-AMRS17 Operational
Zenoti-AMRS18 Operational
Zenoti-AMRS19 Operational
Zenoti-AMRS20 Operational
Zenoti-AMRS21 Operational
Zenoti-AMRS22 Operational
Zenoti-CNDA01 Operational
Zenoti-CNDA03 Operational
Zenoti-EURO01 Operational
Zenoti-EURO02 Operational
Zenoti-MIDE01 Operational
Stage sites Operational
ZPay_US Operational
ZPay_AUS Operational
ZPay_UK Operational
ZPay_CA Operational
Zpay (Stripe) _ US Operational
Zenoti University Operational
HyperConnect Operational
MyZen Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Analytics Service Maintenance Sep 11, 2026 23:30 - Sep 12, 2026 04:00 PDT

Scheduled - We are upgrading the Analytics service on September 11th, 2026, from 11:30 PM PDT to September 12th 04:00 AM PDT.

The following services will not be available during the maintenance window.
+ Analytics
+ Analytics Express
+ Analytics Plus

Email subscriptions scheduled between the mentioned scheduled time will not be triggered and post the server refresh the same will be triggered, kindly expect a delay in subscriptions for the day. Data refresh on the Analytics Express reports may be delayed and the data will be stale till refresh is completed.

Please avoid from publishing or updating Analytics Plus reports during the maintenance window as the changes will not be available after the upgrade.
Sep 08, 2026 - 22:20 PDT

Analytics Service Maintenance Sep 12, 2026 20:30 - Sep 13, 2026 03:30 PDT

We are upgrading the Analytics service on September 12th, 2026, from 8:30 PM PDT to September 13th 03:30 AM PDT.

The following services will not be available during the maintenance window.
+ Analytics
+ Analytics Express
+ Analytics Plus

Email subscriptions scheduled between the mentioned scheduled time will not be triggered and post the server refresh the same will be triggered, kindly expect a delay in subscriptions for the day. Data refresh on the Analytics Express reports may be delayed and the data will be stale till refresh is completed.

Please avoid from publishing or updating Analytics Plus reports during the maintenance window as the changes will not be available after the upgrade.

We will keep you posted on the status at the start and completion of the upgrade.
Posted on Sep 10, 2026 - 08:30 PDT

Sep 11, 2026

Intermittent Outbound Call Failures – HyperConnect (UK Region)
Resolved - This incident has been resolved.
Sep 11, 21:49 PDT
Update - We continue to investigate the issue. We will provide updates as more information becomes available.
Sep 10, 02:30 PDT
Investigating - We are currently experiencing intermittent failures affecting approximately 10% of outbound calls made through HyperConnect in the UK region, limited to one carrier. Our team is actively engaged with the carrier on a priority basis to resolve this. We will provide updates as more information becomes available.
Sep 9, 11:45 PDT
Slowness for API Services - AMRS09
Resolved - This incident has been resolved.
Sep 11, 10:55 PDT
Update - We have received some confirmations from the field that the response time is better now. Our team is continuing to monitor the systems.
Sep 11, 10:17 PDT
Monitoring - We have implemented a fix for the issue. We are monitoring the systems closely.
Sep 11, 09:21 PDT
Investigating - We are observing a higher-than-normal response time on our monitoring systems for API services on AMRS09, which may be causing the application to respond slowly for few customers hosted on this POD. We are investigating the cause and will provide an update as soon as possible.
Sep 11, 07:52 PDT

Sep 10, 2026

Intermittent Connectivity Issues – Netherlands Region
Resolved - The issue was traced to certain Internet Service Providers (ISPs) in the region and was not related to our infrastructure or cloud services. All services are now operating normally. We appreciate your patience throughout this incident.
Sep 10, 21:52 PDT
Update - Our Cloud service provider (Azure) is still working on resolving the issues at their end. They have implemented some fixes and are observing early signs of recovery. We are closely monitoring this and will continue to provide updates as they become available. Thank you for your patience.
Sep 10, 11:09 PDT
Investigating - We are currently investigating intermittent connectivity issues affecting few customers connecting from the Netherlands. All other regions remain unaffected. Our team is actively investigating and we will provide updates as more information becomes available.
Sep 10, 07:17 PDT
Issue with Purchase Order Listing page
Resolved - This incident has been resolved.
Sep 10, 21:11 PDT
Monitoring - The fix has been successfully rolled out across all regions. The Purchase Order Listing page is now functioning as expected. We apologize for the inconvenience and appreciate your patience.
Sep 10, 18:38 PDT
Update - A fix has been implemented and the rollout is currently underway in a phased manner across all affected regions. This is expected to be completed within the next few hours. We will provide a final update once the rollout is complete. Thank you for your patience.
Sep 10, 10:36 PDT
Identified - The issue has been identified, and our team has been actively working to resolve this and will provide updates as the situation develops.

We apologize for any inconvenience and appreciate your patience.
Sep 10, 02:32 PDT
Investigating - We are currently investigating an issue affecting "Purchase Order Listing" page for some customers. All other application functionality remains unaffected.
Sep 10, 00:16 PDT
Data refresh for Analytics Reports is impacted - AMRS22
Resolved - This incident has been resolved.
Sep 10, 05:01 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 10, 04:46 PDT
Identified - The issue has been identified and a fix is being implemented.
Sep 10, 03:44 PDT
Investigating - We are currently experiencing an issue with the Analytics reports for AMRS22 POD. All other application workflows and core reports are operating as expected. Our team is actively investigating the issue, and we will provide updates as soon as more information becomes available.
Sep 9, 23:16 PDT

Sep 9, 2026

Sep 8, 2026

No incidents reported.

Sep 7, 2026

No incidents reported.

Sep 6, 2026

No incidents reported.

Sep 5, 2026

No incidents reported.

Sep 4, 2026

No incidents reported.

Sep 3, 2026

Analytics Service Maintenance
Completed - This scheduled maintenance has been cancelled. A follow-up communication with the revised schedule will be shared.
Sep 3, 01:35 PDT
Scheduled - We are upgrading the Analytics service on September 5th, 2026, from 8:30 PM PDT to September 6th 03:30 AM PDT.

The following services will not be available during the maintenance window.
+ Analytics
+ Analytics Express
+ Analytics Plus

Email subscriptions scheduled between the mentioned scheduled time will not be triggered and post the server refresh the same will be triggered, kindly expect a delay in subscriptions for the day. Data refresh on the Analytics Express reports may be delayed and the data will be stale till refresh is completed.

Please avoid from publishing or updating Analytics Plus reports during the maintenance window as the changes will not be available after the upgrade.

We will keep you posted on the status at the start and completion of the upgrade.
Sep 1, 22:23 PDT
Analytics Service Maintenance
Completed - This scheduled maintenance has been cancelled. A follow-up communication with the revised schedule will be shared.
Sep 3, 01:34 PDT
Scheduled - We are upgrading the Analytics service on September 4th, 2026, from 11:30 PM PDT to September 5th 04:00 AM PDT.

The following services will not be available during the maintenance window.
+ Analytics
+ Analytics Express
+ Analytics Plus

Email subscriptions scheduled between the mentioned scheduled time will not be triggered and post the server refresh the same will be triggered, kindly expect a delay in subscriptions for the day. Data refresh on the Analytics Express reports may be delayed and the data will be stale till refresh is completed.

Please avoid from publishing or updating Analytics Plus reports during the maintenance window as the changes will not be available after the upgrade.

We will keep you posted on the status at the start and completion of the upgrade.
Sep 1, 22:20 PDT

Sep 2, 2026

No incidents reported.

Sep 1, 2026

Intermittent issues in Zenoti Application
Resolved - The incident has been resolved. The impacted services within Zenoti application have been stable and all systems are functioning normally. Thank you for your patience.
Sep 1, 14:39 PDT
Update - Our Cloud service provider (Azure) is still working on resolving the issues at their end. They have implemented some fixes and are observing early signs of recovery. We are closely monitoring this and will continue to provide updates as they become available. Thank you for your patience.
Sep 1, 10:17 PDT
Identified - We have identified an issue with our Azure cloud provider resulting in intermittent connection issues. Our team is actively working with the provider to resolve the problem and we will continue to share updates as we have them. Thank you for your patience.
Sep 1, 09:30 PDT
Update - We are continuing to investigate this issue and will provide an update as soon as possible. Thank you for your patience.
Sep 1, 09:08 PDT
Update - We are continuing to investigate this issue and will provide an update as soon as possible. Thank you for your patience.
Sep 1, 08:36 PDT
Update - We are continuing to investigate this issue and will provide an update as soon as possible. Thank you for your patience.
Sep 1, 08:00 PDT
Update - We are continuing to investigate this issue and will provide an update as soon as possible. Thank you for your patience.
Sep 1, 07:21 PDT
Update - We are continuing to investigate this issue and will provide an update as soon as possible. Thank you for your patience.
Sep 1, 06:55 PDT
Update - We are continuing to investigate this issue and will provide an update as soon as possible. Thank you for your patience.
Sep 1, 06:26 PDT
Investigating - We are investigating reports of intermittent issues affecting some customers hosted in the EURO01, AMRS18 and EMEA02 regions. Our teams have not been able to reproduce the issue internally and we are working directly with our cloud infrastructure provider to determine whether there is an underlying platform issue.

We understand the impact this may have on your operations and appreciate your patience while we work toward a resolution. We will post further updates as soon as more information is available.
Sep 1, 05:58 PDT

Aug 31, 2026

Intermittent issues in Zenoti Application
Resolved - The incident has been resolved. The impacted services within Zenoti application have been stable and all systems are functioning normally. Thank you for your patience.
Aug 31, 19:07 PDT
Monitoring - A fix has been implemented and all components are working fine now. Our teams are internally verifying the application to ensure things are back to normal. Thanks for your patience and apologies for the inconvenience.
Aug 31, 12:38 PDT
Update - Our Cloud service provider (Azure) is still working on resolving the issues at their end. They have implemented some fixes and are observing early signs of recovery. We are closely monitoring this and will continue to provide updates as they become available. Thank you for your patience.
Aug 31, 10:47 PDT
Update - We are currently waiting for a fix from the Azure Cloud provider and are staying in contact with their support team to ensure this is resolved as quickly as possible. We will provide updates as soon as we receive new information or when a fix has been implemented. Thank you for your patience and understanding.
Aug 31, 10:13 PDT
Identified - We have identified an issue with our Azure cloud provider resulting in intermittent connection issues. Our team is actively working with the provider to resolve the problem and we will continue to share updates as we have them. Thank you for your patience.
Aug 31, 09:39 PDT
Update - We are continuing to investigate this issue with our Azure Cloud partner and will provide an update as soon as possible. Thank you for your patience.
Aug 31, 09:13 PDT
Update - We are continuing to investigate this issue with our Azure Cloud partner and will provide an update as soon as possible. Thank you for your patience.
Aug 31, 08:56 PDT
Update - We are continuing to investigate this issue and will provide an update as soon as possible. Thank you for your patience.
Aug 31, 08:41 PDT
Update - We are continuing to investigate this issue and will provide an update as soon as possible. Thank you for your patience.
Aug 31, 08:20 PDT
Update - We are continuing to investigate this issue and will provide an update as soon as possible. Thank you for your patience.
Aug 31, 08:08 PDT
Update - We are continuing to investigate this issue and will provide an update as soon as possible. Thank you for your patience.
Aug 31, 07:54 PDT
Update - We are continuing to investigate this issue and will provide an update as soon as possible. Thank you for your patience.
Aug 31, 07:44 PDT
Update - We are continuing to investigate this issue and will provide an update as soon as possible. Thank you for your patience.
Aug 31, 07:29 PDT
Update - We are continuing to investigate this issue and will provide an update as soon as possible. Thank you for your patience.
Aug 31, 07:14 PDT
Update - We are continuing to investigate this issue and will provide an update as soon as possible. Thank you for your patience.
Aug 31, 07:00 PDT
Update - We are continuing to investigate this issue and will provide an update as soon as possible. Thank you for your patience.
Aug 31, 06:47 PDT
Investigating - We are seeing intermittent issues for customers hosted on Zenoti-EURO01 and Zenoti-EMEA02. Our team is actively investigating the issue and we will provide updates as soon as more information becomes available.
Aug 31, 06:31 PDT

Aug 30, 2026

No incidents reported.

Aug 29, 2026

No incidents reported.

Aug 28, 2026

No incidents reported.

Incident History Powered by Atlassian Statuspage