Information on possible early payout for Fri & Sat Collections (Adyen)
Update - For the North American market, this issue is resolved. Deposit for transaction days Friday and Saturday will be correctly reflected on Zenoti Report for Monday.

Our team is working to monitor deposits for the UK and AUS markets.
Nov 11, 09:42 PST
Monitoring - Dear Customer,

As promised in our earlier communications regarding payouts (Adyen), we have been constantly working to improve the schedule of payouts and avoid any delays. With the improvements done, we have noticed that payouts for transaction days Friday and Saturday are getting deposited on Monday, instead of the expected schedule of Tuesday.

We are working closely with the processor to assess this change, before making any changes to our product. Please follow the instructions in this article to reconcile your transactions during this time.

Regards
Zenoti Payments
(payments@zenoti.com)
Oct 8, 10:48 PDT
Uptime over the past 90 days. View historical uptime.
Zenoti-ASIA01 ? Operational
90 days ago
99.86 % uptime
Today
Zenoti-ASIA02 ? Operational
90 days ago
99.86 % uptime
Today
Zenoti-ASIA03 ? Operational
90 days ago
99.86 % uptime
Today
Zenoti-ASIA11 ? Operational
90 days ago
99.86 % uptime
Today
Zenoti-ASIA12 ? Operational
90 days ago
99.86 % uptime
Today
Zenoti-ASIA22 ? Operational
90 days ago
99.86 % uptime
Today
Zenoti-EMEA01 ? Operational
90 days ago
99.86 % uptime
Today
Zenoti-EMEA02 ? Operational
90 days ago
99.86 % uptime
Today
Zenoti-EMEA03 ? Operational
90 days ago
99.86 % uptime
Today
Zenoti-EMEA04 ? Operational
90 days ago
99.86 % uptime
Today
Zenoti-AMRS01 ? Operational
90 days ago
99.86 % uptime
Today
Zenoti-AMRS02 ? Operational
90 days ago
99.86 % uptime
Today
Zenoti-AMRS03 ? Operational
90 days ago
99.86 % uptime
Today
Zenoti-AMRS04 ? Operational
90 days ago
99.86 % uptime
Today
Zenoti-AMRS05 ? Operational
90 days ago
99.86 % uptime
Today
Zenoti-AMRS06 ? Operational
90 days ago
100.0 % uptime
Today
Zenoti-AMRS07 ? Operational
90 days ago
100.0 % uptime
Today
Zenoti-AMRS08 ? Operational
90 days ago
100.0 % uptime
Today
Zenoti-AMRS09 ? Operational
90 days ago
99.86 % uptime
Today
Zenoti-AMRS10 ? Operational
90 days ago
100.0 % uptime
Today
Zenoti-AMRS11 ? Operational
90 days ago
99.86 % uptime
Today
Zenoti-AMRS12 ? Operational
90 days ago
99.86 % uptime
Today
Zenoti-CNDA01 ? Operational
90 days ago
99.86 % uptime
Today
Stage sites ? Operational
90 days ago
100.0 % uptime
Today
ZPay_US ? Operational
90 days ago
100.0 % uptime
Today
ZPay_AUS ? Operational
90 days ago
100.0 % uptime
Today
ZPay_UK ? Operational
90 days ago
100.0 % uptime
Today
ZPay_CA ? Operational
90 days ago
100.0 % uptime
Today
Zpay (Stripe) _ US ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Dec 1, 2021
All Stage sites - Emergency Infrastructure Maintenance
Update - The scheduled maintenance has been completed.
Dec 1, 01:35 PST
Completed - The scheduled maintenance has been completed.
Dec 1, 01:30 PST
Verifying - Verification is currently underway for the maintenance items.
Dec 1, 01:23 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 00:30 PST
Scheduled - All our sites hosting customer Stage environment will undergo system maintenance. Sites hosted on this server will experience an interruption on 1st December 2021 between 12:30 AM PST - 1:30 AM PST.
Nov 30, 00:14 PST
Nov 30, 2021

No incidents reported.

Nov 29, 2021

No incidents reported.

Nov 28, 2021

No incidents reported.

Nov 27, 2021

No incidents reported.

Nov 26, 2021

No incidents reported.

Nov 25, 2021
Zenoti Application Slowness- AMRS02
Resolved - This incident has been resolved.
Nov 25, 04:01 PST
Monitoring - The response time is normal and all the workflows are working fine. We will continue to monitor the performance closely.
Nov 25, 03:52 PST
Investigating - We are observing a higher than normal response time on our monitoring systems for Zenoti-AMRS02. This may be causing the application to respond slowly. We are investigating the cause and will provide an update as soon as possible.
Nov 25, 03:03 PST
Nov 24, 2021
US: Impact of bank holiday on 11/25 (Adyen)
Resolved - Dear Customer,

Greetings from Zenoti Payments!

This email is to inform you that due to the bank holiday on November 25th, there will be no payout for United States Zpay customers (Adyen) on this day. Upcoming payouts will follow the schedule below:

Collection of Tuesday (11/23) – will be paid out on Friday (11/26)
Collections of Wednesday, Thursday, Friday, and Saturday (11/24-11/27) - will be paid out on Monday (11/29)

The next upcoming bank holiday is:
CA: 12/24/2021
US: 12/24/2021

Regards
Zenoti Payments
(payments@zenoti.com)
Nov 24, 10:59 PST
Nov 23, 2021

No incidents reported.

Nov 22, 2021

No incidents reported.

Nov 21, 2021

No incidents reported.

Nov 20, 2021
Analytics Service Maintenance
Completed - The scheduled maintenance has been completed.
Nov 20, 21:29 PST
Verifying - Verification is currently underway for the maintenance items.
Nov 20, 21:28 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 20:15 PST
Scheduled - We are making a configuration change to our Analytics Engine that requires a restart of the Analytics Service. Maintenance window for this activity starts on 20th November 2021 at 08:15 PM PDT to 10:15 PM PDT.

The following products will not be accessible during this time:

+ Analytics
+ Analytics Express
+ Analytics Plus
Nov 18, 05:08 PST
Nov 19, 2021
Zenoti Application Slowness- AMRS04
Resolved - This incident has been resolved.
Nov 19, 13:44 PST
Monitoring - The response time is normal and all the workflows are working fine. We will continue to monitor the performance closely.
Nov 19, 13:15 PST
Investigating - We are observing a higher than normal response time on our monitoring systems for Zenoti-AMRS04. This may be causing the application to respond slowly. We are investigating the cause and will provide an update as soon as possible.
Nov 19, 13:01 PST
Zenoti Application Slowness- AMRS06
Resolved - This incident has been resolved.
Nov 19, 09:54 PST
Monitoring - The response time is normal and all the workflows are working fine. We will continue to monitor the performance closely.
Nov 19, 09:35 PST
Investigating - We are observing a higher than normal response time on our monitoring systems for Zenoti-AMRS06. This may be causing the application to respond slowly. We are investigating the cause and will provide an update as soon as possible.
Nov 19, 09:19 PST
Nov 18, 2021

No incidents reported.

Nov 17, 2021

No incidents reported.

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