Monitoring - Dear Customer

Greetings from Zenoti Payments!

This is communication only for Australian Adyen customers.

We always strive toward giving our customers a seamless experience and providing a security-compliant platform.

To this effect, we have a regular software upgrade for the devices to be launched on the night of 1st of August 2022, during non-business hours. The update takes 20 to 30 minutes based on the current software version on the device.

This can be done in 2 ways:

· After the business hours (recommended) on the night of 1st of August 2022, you can keep the card reader powered ON and connected to the network. This will automatically update the device. Or,

· At least one hour before the business starts in the morning of the 2nd of August 2022, power ON the device and connect to the network, and this will update the device.

Please let us know if you have any questions.

Regards Zenoti Payments

Jul 29, 10:05 PDT
Zenoti-ASIA01 ? Operational
90 days ago
99.99 % uptime
Today
Zenoti-ASIA02 ? Operational
90 days ago
99.99 % uptime
Today
Zenoti-ASIA03 ? Operational
90 days ago
99.99 % uptime
Today
Zenoti-ASIA11 ? Operational
90 days ago
99.99 % uptime
Today
Zenoti-ASIA12 ? Operational
90 days ago
99.99 % uptime
Today
Zenoti-ASIA22 ? Operational
90 days ago
99.99 % uptime
Today
Zenoti-EMEA01 ? Operational
90 days ago
99.99 % uptime
Today
Zenoti-EMEA02 ? Operational
90 days ago
99.99 % uptime
Today
Zenoti-EMEA03 ? Operational
90 days ago
99.99 % uptime
Today
Zenoti-EMEA04 ? Operational
90 days ago
99.99 % uptime
Today
Zenoti-AMRS01 ? Operational
90 days ago
99.99 % uptime
Today
Zenoti-AMRS02 ? Operational
90 days ago
99.99 % uptime
Today
Zenoti-AMRS03 ? Operational
90 days ago
99.99 % uptime
Today
Zenoti-AMRS04 ? Operational
90 days ago
99.99 % uptime
Today
Zenoti-AMRS05 ? Operational
90 days ago
99.99 % uptime
Today
Zenoti-AMRS06 ? Operational
90 days ago
99.99 % uptime
Today
Zenoti-AMRS07 ? Operational
90 days ago
99.99 % uptime
Today
Zenoti-AMRS08 ? Operational
90 days ago
99.99 % uptime
Today
Zenoti-AMRS09 ? Operational
90 days ago
99.99 % uptime
Today
Zenoti-AMRS10 ? Operational
90 days ago
99.99 % uptime
Today
Zenoti-AMRS11 ? Operational
90 days ago
99.99 % uptime
Today
Zenoti-AMRS12 ? Operational
90 days ago
99.99 % uptime
Today
Zenoti-AMRS13 ? Operational
90 days ago
99.99 % uptime
Today
Zenoti-AMRS14 ? Operational
90 days ago
99.99 % uptime
Today
Zenoti-CNDA01 ? Operational
90 days ago
100.0 % uptime
Today
Stage sites ? Operational
90 days ago
100.0 % uptime
Today
ZPay_US ? Operational
90 days ago
100.0 % uptime
Today
ZPay_AUS ? Operational
90 days ago
100.0 % uptime
Today
ZPay_UK ? Operational
90 days ago
100.0 % uptime
Today
ZPay_CA ? Operational
90 days ago
100.0 % uptime
Today
Zpay (Stripe) _ US ? Operational
90 days ago
100.0 % uptime
Today
Zenoti-AMRS15 ? Operational
90 days ago
99.95 % uptime
Today
Zenoti-AMRS16 ? Operational
90 days ago
99.95 % uptime
Today
Zenoti-AMRS17 ? Operational
90 days ago
99.95 % uptime
Today
Zenoti-AMRS18 ? Operational
90 days ago
99.95 % uptime
Today
Zenoti-AMRS19 ? Operational
90 days ago
99.95 % uptime
Today
Zenoti-AMRS20 ? Operational
90 days ago
99.95 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Aug 9, 2022

No incidents reported today.

Aug 8, 2022

No incidents reported.

Aug 7, 2022

No incidents reported.

Aug 6, 2022

No incidents reported.

Aug 5, 2022

No incidents reported.

Aug 4, 2022

No incidents reported.

Aug 3, 2022
Resolved - This incident has been resolved.
Aug 3, 07:48 PDT
Monitoring - We identified an issue with one of our internal services, which is now entirely resolved. All the critical workflows are back to normal. We observed degraded performance from 6:00 AM to 6:25 AM PST. The site went into an outage state from 6:25 AM, where all critical workflows were not working as expected. It returned to its normal state at 7:00 AM PST.
Aug 3, 07:15 PDT
Investigating - We are observing a higher than normal response time on our monitoring systems for all the PODs. This may be causing the application to respond slowly. We are investigating the cause and will provide an update as soon as possible.
Aug 3, 06:00 PDT
Aug 2, 2022

No incidents reported.

Aug 1, 2022

No incidents reported.

Jul 31, 2022

No incidents reported.

Jul 30, 2022

No incidents reported.

Jul 29, 2022
Resolved - The issue with the Zenoti Payment Reports is resolved. We sincerely apologize for any inconvenience caused due to this.
Jul 29, 05:10 PDT
Monitoring - Greetings from Zenoti Payments!

Due to a technical glitch in the database upgrade that was triggered last night. The following Zenoti Payments reports have been impacted. The below reports will not be updated with any transaction data for today (07/28/22).

1. Digital Payments report
2. Reconciliation report
3. Bank Deposit report
4. Dispute Report
5. AVS detail for Saved cards report

This will not impact your ability to collect payments or any other business operations.

We apologize for the inconvenience this has caused. Our team has the solution ready and will implement it after business hours today. These reports will show correct data starting tomorrow.

Jul 28, 08:48 PDT
Jul 28, 2022
Jul 27, 2022

No incidents reported.

Jul 26, 2022

No incidents reported.