This incident has been resolved. We are pleased to report that our SMS partner systems have returned to normal and are functioning properly. We appreciate your patience and apologize for the inconvenience.
Posted Oct 03, 2024 - 01:04 PDT
Identified
We are continuing to investigate the issue with our SMS partner and they have identified that the problem is related to connectivity. Their engineering team is actively working to resolve the situation. We will provide an additional update as soon as the issue is fixed. Thank you for your patience.
Posted Oct 02, 2024 - 18:36 PDT
Investigating
A very small number of customers in the US Region might be experiencing a delay in receiving SMS messages. Our team is actively working with our SMS partner to expedite these updates. We will provide an update once this issue is resolved. We appreciate your patience and apologize for any inconvenience caused during this time.