We have an update regarding the payout initiation delay impacting a subset of customers in the United States and Canada.
Payouts that were delayed earlier today (April 27, 2026) have now been successfully initiated. We have received confirmation that the delayed payouts have been processed. These payouts are expected to be received later this evening and should not be delayed by a full business day.
We continue to monitor the situation closely.
Posted Apr 27, 2026 - 12:38 PDT
Update
We are continuing to investigate this issue.
Posted Apr 27, 2026 - 08:32 PDT
Investigating
We are currently experiencing a delay in payout initiation for some customers in the United States and Canada region. Payouts that are typically initiated around 1:15 AM EST on Mondays were delayed today (April 27) and initiated closer to 1:55 AM EST. Due to this delay, some payouts may have missed the Fed ACH cutoff window, resulting in deposits being deferred to the next business day (April 28, 2026).
We are actively working with our payment partner (Adyen) who is currently investigating the issue.
Impact - Delayed payout initiation for a subset of US and Canada accounts - Some deposits postponed to the next business day
Next Update We will share more information as soon as we receive further updates from Adyen.
All the Zenoti application components are working as expected without any impact.