The incident has been resolved. All systems are functioning normally and no further issues have been observed. Thank you for your patience.
Posted May 22, 2026 - 08:14 PDT
Monitoring
Customers confirmed that the Zenoti application is working as expected as of 7:45 AM PDT.
Posted May 22, 2026 - 07:51 PDT
Identified
The issue resolved while triaging/ we were not able to reproduce the Employee Checkin and Schedules issues as of 7:25 AM PDT.
Posted May 22, 2026 - 07:48 PDT
Update
We are continuing to investigate this issue and will provide an update as soon as possible.
Posted May 22, 2026 - 07:34 PDT
Update
We are continuing to investigate this issue and will provide an update as soon as possible.
Posted May 22, 2026 - 07:18 PDT
Update
We are continuing to investigate this issue and will provide an update as soon as possible.
Posted May 22, 2026 - 07:00 PDT
Investigating
We are seeing intermittent issues for customers hosted on Zenoti-AMRS19. Few scenarios like Employee Checkin and schedules related to Appointment book are not working as expected for our customers hosted on this POD. Our team is actively investigating the issue and we will provide updates as soon as more information becomes available.