AMRS19 - Data refresh for core and analytics reports is impacted

Incident Report for Zenoti

Resolved

All the reports now have current data. This incident is now resolved.
Posted Oct 25, 2025 - 09:29 PDT

Update

The issue with the collection reports also is now fixed. The data update process for the reports is running with an ETA of about 2 hours. The collection reports should show the latest data by 9 AM PDT.

We are monitoring the progress continuously and share an update by 9 AM.
Posted Oct 25, 2025 - 05:44 PDT

Monitoring

All the reports (both core and analytics) except the collection reports are now operational. For collection reports we will update as soon as we have more information.

We are monitoring the application closely for any issues.
Posted Oct 24, 2025 - 09:21 PDT

Update

We're making progress with the fix. This is taking longer than expected. We will provide an update by 9 AM PDT or sooner if we have additional information to share.
Posted Oct 24, 2025 - 08:12 PDT

Identified

We have identified the issue and a fix is being worked out right now. We'll keep you posted on the progress.
Posted Oct 24, 2025 - 06:52 PDT

Investigating

We are currently experiencing an issue with the Core and Analytics reports for AMRS19 POD. All other application workflows are operating as expected. Our team is actively investigating the issue, and we will provide updates as soon as more information becomes available.
Posted Oct 24, 2025 - 06:02 PDT
This incident affected: Zenoti-AMRS19.