Identified - Vantiv is running into the same issue as yesterday at a few locations. We are working with their top tier support for a resolution. If you are impacted, please call Vantiv at 866-435-3636 to report it. We will post updates as we receive them. As a backup, Vantiv has a manual voice authorization process. To leverage this feature, call (855) 222-0509. You will need to provide your merchant details along with card details for the charge. Should you use this process, you will need to record the collection in Zenoti as a custom payment, or otherwise as per your organization's process.
Nov 9, 15:36 PST
Monitoring - Issue has been identified by Vantiv and have rolled back to a previous state around 9 pm MST. Rebooting the device should resolve the issue.
Nov 9, 14:21 PST
Investigating - Customers in the USA who are using integrated payments with Vantiv (Worldpay) are reporting issues with card processing. There is currently an issue with Vantiv's network. We are monitoring the status with Vantiv. If you are impacted, please call Vantiv at 866-435-3636 to report it. We will post updates as we receive them. As a backup, Vantiv has a manual voice authorization process. To leverage this feature, call (855) 222-0509. You will need to provide your merchant details along with card details for the charge. Should you use this process, you will need to record the collection in Zenoti as a custom payment, or otherwise as per your organization's process.
Nov 8, 12:42 PST
Zenoti (ANZ)   ? Operational
90 days ago
100.0 % uptime
Today
Zenoti (Asia)   ? Operational
90 days ago
99.99 % uptime
Today
Zenoti (EMEA)   ? Operational
90 days ago
100.0 % uptime
Today
Zenoti (America)   ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 12, 2018

No incidents reported today.

Dec 11, 2018

No incidents reported.

Dec 10, 2018

No incidents reported.

Dec 9, 2018

No incidents reported.

Dec 8, 2018

No incidents reported.

Dec 7, 2018

No incidents reported.

Dec 6, 2018

No incidents reported.

Dec 5, 2018

No incidents reported.

Dec 4, 2018

No incidents reported.

Dec 3, 2018

No incidents reported.

Dec 2, 2018

No incidents reported.

Dec 1, 2018

No incidents reported.

Nov 30, 2018

No incidents reported.

Nov 29, 2018

No incidents reported.

Nov 28, 2018

No incidents reported.