Identified - Vantiv is running into the same issue as yesterday at a few locations. We are working with their top tier support for a resolution. If you are impacted, please call Vantiv at 866-435-3636 to report it. We will post updates as we receive them. As a backup, Vantiv has a manual voice authorization process. To leverage this feature, call (855) 222-0509. You will need to provide your merchant details along with card details for the charge. Should you use this process, you will need to record the collection in Zenoti as a custom payment, or otherwise as per your organization's process.
Nov 9, 15:36 PST
Monitoring - Issue has been identified by Vantiv and have rolled back to a previous state around 9 pm MST. Rebooting the device should resolve the issue.
Nov 9, 14:21 PST
Investigating - Customers in the USA who are using integrated payments with Vantiv (Worldpay) are reporting issues with card processing. There is currently an issue with Vantiv's network. We are monitoring the status with Vantiv. If you are impacted, please call Vantiv at 866-435-3636 to report it. We will post updates as we receive them. As a backup, Vantiv has a manual voice authorization process. To leverage this feature, call (855) 222-0509. You will need to provide your merchant details along with card details for the charge. Should you use this process, you will need to record the collection in Zenoti as a custom payment, or otherwise as per your organization's process.
Nov 8, 12:42 PST
Zenoti (ANZ)   ? Operational
90 days ago
100.0 % uptime
Today
Zenoti (Asia)   ? Operational
90 days ago
99.99 % uptime
Today
Zenoti (EMEA)   ? Operational
90 days ago
100.0 % uptime
Today
Zenoti (America)   ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
One of the servers hosting sites for customers in the ASIA region will undergo system maintenance. Sites hosted on this server will experience a brief interruption lasting a few minutes on 15th November 2018 between 09:30 PM IST and 10:30 PM IST.
Posted on Nov 14, 01:38 PST
One of the servers hosting sites for customers in the ASIA region will undergo system maintenance. Sites hosted on this server will experience a brief interruption lasting a few minutes on 15th November 2018 between 11:00 PM IST and 11:30 PM IST.
Posted on Nov 14, 01:40 PST
One of the servers hosting sites for customers in the ASIA region will undergo system maintenance. Sites hosted on this server will experience a brief interruption lasting for a few minutes between 15th November 2018 11:30 PM IST and 16th November 2018 12:30 AM IST.
Posted on Nov 14, 01:43 PST
One of the servers hosting sites for customers in the ASIA region will undergo system maintenance. Sites hosted on this server will experience a brief interruption lasting a few minutes on 16th November 2018 between 01:00 AM IST and 02:00 AM IST.
Posted on Nov 14, 01:46 PST
Past Incidents
Nov 14, 2018

No incidents reported today.

Nov 13, 2018

No incidents reported.

Nov 12, 2018

No incidents reported.

Nov 11, 2018

No incidents reported.

Nov 10, 2018

No incidents reported.

Nov 7, 2018

No incidents reported.

Nov 6, 2018

No incidents reported.

Nov 5, 2018
Completed - The maintenance task is now complete. The sites are back online and operating in normal conditions.
Nov 5, 10:39 PST
Verifying - Verification is currently in progress.
Nov 5, 10:28 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 10:01 PST
Scheduled - One of the servers which hosts few sites in ASIA region will undergo hardware maintenance tonight. Sites hosted on this server will be unavailable for few minutes on 05th November 2018 between 11:30 PM IST and 12:00 AM IST.
Nov 5, 10:00 PST
Nov 4, 2018

No incidents reported.

Nov 3, 2018

No incidents reported.

Nov 2, 2018

No incidents reported.

Nov 1, 2018

No incidents reported.

Oct 31, 2018

No incidents reported.