All Systems Operational
Zenoti (ANZ)   ? Operational
90 days ago
100.0 % uptime
Today
Zenoti (Asia)   ? Operational
90 days ago
100.0 % uptime
Today
Zenoti (EMEA)   ? Operational
90 days ago
100.0 % uptime
Today
Zenoti (America)   ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 19, 2019

No incidents reported today.

Jan 18, 2019

No incidents reported.

Jan 17, 2019

No incidents reported.

Jan 16, 2019

No incidents reported.

Jan 15, 2019

No incidents reported.

Jan 14, 2019

No incidents reported.

Jan 13, 2019

No incidents reported.

Jan 12, 2019

No incidents reported.

Jan 11, 2019

No incidents reported.

Jan 10, 2019

No incidents reported.

Jan 9, 2019

No incidents reported.

Jan 8, 2019
Resolved - Since the issue is resolved, marking this incident as Closed.
Jan 8, 18:17 PST
Identified - Vantiv is running into the same issue as yesterday at a few locations. We are working with their top tier support for a resolution. If you are impacted, please call Vantiv at 866-435-3636 to report it. We will post updates as we receive them. As a backup, Vantiv has a manual voice authorization process. To leverage this feature, call (855) 222-0509. You will need to provide your merchant details along with card details for the charge. Should you use this process, you will need to record the collection in Zenoti as a custom payment, or otherwise as per your organization's process.
Nov 9, 15:36 PST
Monitoring - Issue has been identified by Vantiv and have rolled back to a previous state around 9 pm MST. Rebooting the device should resolve the issue.
Nov 9, 14:21 PST
Investigating - Customers in the USA who are using integrated payments with Vantiv (Worldpay) are reporting issues with card processing. There is currently an issue with Vantiv's network. We are monitoring the status with Vantiv. If you are impacted, please call Vantiv at 866-435-3636 to report it. We will post updates as we receive them. As a backup, Vantiv has a manual voice authorization process. To leverage this feature, call (855) 222-0509. You will need to provide your merchant details along with card details for the charge. Should you use this process, you will need to record the collection in Zenoti as a custom payment, or otherwise as per your organization's process.
Nov 8, 12:42 PST
Completed - The maintenance task is now complete. The sites are back online and operating in normal conditions.
Jan 8, 09:20 PST
Verifying - Verification is currently in progress.
Jan 8, 08:45 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 8, 08:01 PST
Scheduled - One of the servers hosting sites for customers in the ASIA region will undergo system maintenance. Sites hosted on this server will experience a brief interruption lasting a few minutes on 8th January 2019 between 09:30 PM IST and 11:00 PM IST.
Jan 7, 03:52 PST
Jan 7, 2019

No incidents reported.

Jan 6, 2019
Completed - Verification is completed. Analytics Service is up and running.
Jan 6, 00:37 PST
Update - Maintenance activity is completed. Verification is in progress.
Jan 6, 00:11 PST
Verifying - Validation is in progress.
Jan 5, 23:28 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 5, 23:00 PST
Scheduled - We are making a configuration change to our Analytics Engine that requires the restart of the Analytics Service. The maintenance window for this activity starts on 5th January 2019 at 11:00 PM PST and ends at 11:30 PM PST.

The following products will not be accessible during this time:

+ Analytics
+ Analytics Express
+ Analytics Plus

We will keep you posted on our activity. Thank you for your patience.
Jan 4, 21:24 PST