All Systems Operational
Zenoti (Asia)   ? Operational
Zenoti (EMEA)   ? Operational
Zenoti (America)   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
AMRS01 - Server Hardware Maintenance May 22, 22:30 - May 23, 03:30 PDT
One of the servers hosting sites for customers in the Americas region will undergo system maintenance. Sites hosted on this server will experience a brief interruption lasting a few minutes sometime between May 22nd 10:30 PM PDT and May 23rd 3:30 AM PDT.
Posted on May 21, 11:59 PDT
Uptime (America - 01) ?
Fetching
Uptime (America- 11) ?
Fetching
Uptime (Asia - 02) ?
Fetching
Uptime (Asia - 11) ?
Fetching
Uptime (Asia - 12) ?
Fetching
Uptime (Asia - 22) ?
Fetching
Uptime (EMEA - 01) ?
Fetching
Uptime (ASIA - 01)
Fetching
Uptime (America- 02)
Fetching
Past Incidents
May 22, 2018

No incidents reported today.

May 21, 2018
Completed - The maintenance task is now complete. The sites are back online and operating in normal conditions.
May 21, 16:16 PDT
Verifying - Verification is currently in progress.
May 21, 14:33 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 10:30 PDT
Scheduled - Servers hosting a few customers in ASIA region will undergo hardware maintenance on Monday night. As the maintenance task mandates server restart, customer sites hosted on these servers will be unavailable for a few minutes between 11:00 PM IST 21st May and 3:00 AM IST 22nd May .
May 18, 03:11 PDT
May 20, 2018

No incidents reported.

May 19, 2018

No incidents reported.

May 18, 2018

No incidents reported.

May 17, 2018

No incidents reported.

May 16, 2018

No incidents reported.

May 15, 2018
Completed - Maintenance activity has been rescheduled for a future date. Any inconvenience is regretted.
May 15, 22:28 PDT
Scheduled - One of the servers hosting sites for customers in America region will undergo system maintenance. Sites hosted on this server will be unavailable for few mins between May 15th 10:30 PM PDT and May 16th 3:30 AM PDT.
May 14, 06:00 PDT
May 14, 2018
This update is in regards to system slowness in Zenoti over the past 4 days in UAE. Our investigations have shown that system slowness, with response times half of normal, occurred only for clients using the internet service provider (ISP) Etisalat Business & Elife Plans. Systems have been back to normal starting from 1:00 PM 13th May 2018.
We were not able to get an official confirmation from the ISP, but continue to monitor the situation.

Possible Cause:
We believe the cause of the slowness was related to the ISP. ISP's route network traffic based on many factors including connection plans, domain routing, regional routing, etc... Zenoti clients on connection plans with Etisalat were impacted, seemingly from bottlenecks created in this ISP's network.

Zenoti’s Recommendation:
1) With the month of Ramadan approaching, we recommend you have an alternate internet connection to serve as a backup service.
2) Subscribe to Zenoti Status alerts ( http://status.zenoti.com/ ) to receive updates on system slowness and issues as well as recommendations.

Zenoti’s Commitment:
In order to avoid a similar situation in the future, we are researching technologies that can reroute traffic and overcome bottlenecks in the ISP network.
May 14, 13:08 PDT
May 13, 2018

No incidents reported.

May 12, 2018
Resolved - We appreciate all your patience while we are finding out the reasons for slowness on Etisalat Internet connections.
Our team traced out all possibilities and found that slowness is being encountered only on Etisalat Business Plan connections. Below are the details of our findings and recommendations.
1. Connection Type: DU Broad band || Status: Works Normally ||
2.Connection Type: DU Mobile (Data Plan) || Status: Works Normally ||
3. Connection Type: DU Home Plan || Status: Works Normally ||
4. Connection Type: Etisalat Home Plan || Status: Works Normally ||
5. Connection Type: Etisalat Mobile (Data Plan) || Status: Works Normally ||
6. Connection Type: Etisalat Business Plan || Status: Slow Response ||

Recommendations for clients on Etisalat Business Plan:
1. Please switch to one of the connection/plan where Zenoti is working normally.
2. Please raise a complaint with highest priority about your connection problem

We also analyzed our server responses and connectivity details and we see all going well. We did see indicators of some calls from UAE region has slowness on the client-side response which are mapping to the calls routing from Etisalat Internet connections as we discussed above.
As the Busy season of the year going to start shortly we recommend you all to have an alternate backup Internet connection to overcome any connectivity situations.

Zenoti wishes you all a very happy Ramadan season!!!!!!!!!!!!!!!!!!!!

Regards,
Zenoti Team.
May 12, 03:58 PDT
Investigating - We have reports from our Middle East clients who use Etisalat as their Internet provider that they are experiencing slowness while accessing Zenoti. Our team is working with the internet provider to address this situation. We also request you to report this incident to your internet provider Etisalat.

Testing using other internet providers (such as mobile hotspots and DU) confirms that Zenoti is loading normally on alternate internet providers. We request you to please use an alternate Internet provider for now if you are on Etisalat and experiencing slowness.

As soon as it is confirmed from the Etisalat that this issue is addressed we will post an update here.

We are very sorry for the inconvenience caused.

Thank you for all your cooperation,
Zenoti Team.
May 11, 02:19 PDT
May 10, 2018
Completed - The maintenance task is now complete. The sites are back online and operating in normal conditions.
May 10, 16:53 PDT
Verifying - Verification is currently in progress.
May 10, 16:49 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 16:30 PDT
Scheduled - Tomorrow night (May 10th) we will be upgrading one of our database servers hosting customers in the EMEA region. As the maintenance tasks mandate a server reboot, sites hosted on this server will be unavailable for a few minutes between 10th May 11:30 PM UTC and 11th May 12:30 AM UTC.
May 8, 23:43 PDT
Resolved - Etisalat ISP has resolved their network latency and name resolution issues.
May 10, 16:38 PDT
Identified - We have confirmed that connectivity and speed is improving for our Etisalat customers. While overall improvements are confirmed, there are still periods of slowness as their network recovers. We remain engaged with the Internet provider and are constantly monitoring the situation. We will update again once the issue is fully stabilized.
May 10, 08:39 PDT
Investigating - We have reports from our Middle East clients who use Etisalat as their Internet provider that they are experiencing slowness while accessing Zenoti from this noon. Our team is working with the internet provider to address this situation. We also request you to report this incident to your internet provider Etisalat.

Testing using other internet providers (such as mobile hotspots and DU) confirms that Zenoti is loading normally on alternate internet providers. We request you to please use an alternate Internet provider for now if you are on Etisalat and experiencing slowness.

As soon as it is confirmed from the Etisalat that this issues is addressed we will post an update here.

We are very sorry for the inconvenience caused.

Thank you for all your cooperation,
Zenoti Team.
May 10, 07:18 PDT
May 9, 2018

No incidents reported.

May 8, 2018
Completed - The maintenance task is now complete. The sites are back online and operating in normal conditions.
May 8, 04:45 PDT
Verifying - Verification is currently in progress.
May 8, 04:13 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 22:30 PDT
Scheduled - One of the servers hosting sites for customers in America region will undergo system maintenance. Sites hosted on this server will be unavailable today for few mins between May 07th 10:30 PM PDT and May 08th 3:30 AM PDT.
May 7, 05:20 PDT